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You can learn more about Monitor features by exploring the links below.
FAQ
How do I register and manage assets across multiple locations?
Asset registration is done automatically (and added to the account) at the time of shipment. All asset updates can be completed both on the web platform and within the mobile install app, ensuring flexibility and accuracy in the field.
How does the system manage sensors, gateways, and connectivity?
Monitor provides full sensor and gateway management, allowing you to assign sensors directly to assets and oversee gateway health. You can track battery status, connectivity, missed reports, and power events to maintain reliable, compliant monitoring. Monitor also provides proactive gateway alarm notifications for conditions that may impact network and sensor reliability, including offline alerts, low‑battery warnings, and power‑loss notifications.
If connectivity or power is interrupted, the system continues capturing data and automatically syncs when restored, preventing data gaps and maintaining compliance continuity.
Can the system monitor both stationary and mobile assets?
Monitor covers a broad range of applications and mobile assets like coolers, transport containers, and vehicles. Using Voyage allows you to track location, movement, and zone transitions, ensuring full cold‑chain visibility from storage to transport.
How does the system manage NIST‑certified probe calibration?
Monitor delivers full NIST probe management, supporting compliance‑driven environments. NIST certificates are automatically provided online immediately after probes are installed. Users can manage calibration schedules and maintain complete audit logs. This ensures traceability and verification for audits, inspections, and regulatory requirements.
How do I configure alarms and reduce false alerts?
You can configure time‑based alarm schedules, such as business hours or after‑hours monitoring, using maintenance mode, which allows you to suppress alarms during planned downtime—such as equipment service, cleaning, or replacements—avoiding alert fatigue and maintaining clean reporting.
SmartClose applies AI to identify and auto‑resolve transient or non‑actionable alarms, such as brief temperature fluctuations or short connectivity blips. By closing these low‑risk events automatically, Monitor helps organizations dramatically reduce alert fatigue without compromising safety or compliance.
How does the system handle incidents and escalation?
When an alarm triggers, Monitor automatically creates an incident, streamlining response workflows. Incidents can be filtered by severity, asset, or location, making it easy for teams to prioritize critical issues. Users can assign incidents, acknowledge alarms, and document corrective actions, creating a complete, audit‑ready history of every event. Monitor also offers robust multi‑tiered escalation workflows to ensure no critical event goes unanswered.
What real-time dashboards and visualizations are available?
Monitor's Live Display functions as a real‑time command center dashboard, giving teams an instant view of all monitored assets, displaying current asset status and automatically refreshing. Monitor also offers a robust Asset Details View with interactive, time‑based graphs, highlighting readings as well as in‑range percentage metrics.
How do I track incidents and alarm trends across my organization?
Monitor includes an Incident Overview dashboard featuring a sortable, filterable table that surfaces key operational insights. Teams can explore alarm patterns, review current open issues, and evaluate organizational response performance.
How do I navigate and filter data across locations and departments?
Monitor enables users to filter and navigate data through a flexible location and device hierarchy. Teams can drill down by organization, business unit, location, or department to pinpoint issues, compare performance, and manage assets.
What compliance and audit reports does the system generate?
Monitor delivers comprehensive Asset Summary Reports, Asset Health Reports, Compliance Reports, Asset Alarm Configuration Reports, and Incident Reports.
All reports are available in PDF and CSV formats, making it easy to share verified documentation with auditors, inspectors, and corporate QA teams.