Effective April 1, 2026, customers paying by credit card, either as a prepayment or payment for invoiced charges, will be migrated to Net 15 terms, paid by ACH.
Alternatively, you are also welcome to request Net 30 terms and/or pay by wire transfer or check. Customers who must pay via credit card will be accommodated, however; credit card payments will be subject to a 3.75% transaction fee that will be reflected in a subscription increase.
For questions regarding your payment and renewals, email us at [email protected].
To change your payment method, follow the guide below.
Company invoicing vs location invoicing
Log in to the Jolt web app and confirm you are at the right account level by selecting the company/location switcher in the the top-right corner.
Your Jolt account can be set up with billing at the company level or billing by individual location. On the left side of the screen, select the menu > settings > invoices.
On this page, you can view previous invoices and can email invoices or click the details button to view your invoice.
Click the payment methods tab to view, add, or edit payment methods.
Adding a new payment method
On the payment methods tab, select the green button that says add payment method.
Enter new ACH or credit card information along with the card or banking information. You can choose whether this payment method should be used for all locations or for the current location.
Once you finish entering the information, click add new payment method.
Invoice or payment issues
My invoice is showing as unpaid
Please allow time for the payment to process. This may take a few minutes. Try refreshing the billing page if no change appears, then confirm the payment was submitted from the correct account.
Billing warning banner is still visible after payment
Please wait a few minutes for the system to update. Typically, the banner disappears once the billing sync completes.
I can't find an invoice
Confirm you are in the correct location/account, then check if the purchase was made through a sales representative or self-service channel. Some purchases may not generate invoices in the same location as the account billing view.
The payment amount doesn't match invoice
If you are finding discrepancies between the payment and invoice, verify the payment details and currency, then confirm the payment was applied to the correct invoice.