Changing password when logged into the web app

Log in to the Jolt web app.
Click your name in the upper right corner then select my profile.
Scroll down to the account access section and click the pencil icon to edit your password.
Enter a new password that meets the following requirements:
- Enter your old password
- Enter the new password with a minimum of 8 characters and include at least one letter and one number
Click save in the upper right corner to apply changes.

Resetting a forgotten password

If you can't log in, you can reset your password from the login page.

Note: You must use the email address associated with your Jolt account (this may be different from your contact email address).

Resetting the password in the Jolt web app

Go to the Jolt web app and click reset password.
Enter your Jolt account email address and click request password reset.
Check your email inbox for a password reset link from Jolt (make sure to check your spam/junk folders too).
Click the link in the email and set a new password.

Resetting the password in the Jolt mobile app

Open the Jolt mobile app on your device (if it's not on your device, download it from the mobile app store) and tap sign in.
On the next screen, tap forgot password.
Enter your Jolt account email address and tap reset password.
Check your email inbox for a password reset link from Jolt (make sure to check your spam/junk folders too).

Troubleshooting

Reset email is not in inbox

If you requested a password reset but haven't received the email:

Check your spam/junk folder. Password reset emails come from [email protected]. Make sure you mark Jolt emails as "not spam" if found in the spam/junk folder.
Confirm your email address is correct. Your Jolt email may be different from your contact email. Double-check with your Jolt administrator if you're unsure which email is on file for your account (admins can verify this in the Jolt web app under people > user's profile > account access).
Check for typos. You might have entered extra spaces, have missing characters, or entered the incorrect domain (e.g., @gmial.com instead of @gmail.com).
Check if Jolt emails are blocked. Work or school email domains (e.g., @yourcompany.com or @university.edu) may block automated emails (less common with personal email providers like Gmail or Yahoo). Contact your IT team and ask them to put [email protected] on the allow-list.
Wait a few minutes and try again. Reset emails typically arrive within 1–2 minutes. If it hasn't arrived after 5 minutes, try submitting the request again. Only the most recent reset link will be valid.
Check if the reset link has expired. If you clicked the link and received an error, you may have waited too long to reset your password. Click forgot password again and use the new link immediately.

What if I don't have account access?

If you were never invited to Jolt or never received a "Welcome to Jolt" email, your account access may not be configured. Your Jolt administrator will need to:

Log in to the Jolt web app and navigate to the people tab.
Select your profile, click on account access, and add your email address to your profile.
Send a new invitation to your email address.

How can an admin reset another user's password?

Admins cannot directly reset another user's password, but they can:

Verify the correct email is listed under profile > user's profile > account access.
Resend the invitation email by updating the account access email, which triggers a new "Welcome to Jolt" email.
Direct the user to use the forgot password link on the Jolt login page.

If none of the above steps resolve your issue, contact Jolt Technical Support. Please include: