Why is my subscription showing as active?
After submitting a cancellation request, you may see that your subscription is still active and you are still being billed. This may be due to:
Active contract terms
Pending renewal dates
Cancellation not fully processed
If your subscription is under an active contact term (e.g., annual agreement), charges continue until the end of the contract period and the cancellation will be applied to the next renewal.
If your cancellation request is still pending, it may indicate that there was a previously scheduled payment.
If your cancellation is not fully processed, it may not be finalized or your account may still be marked as active/set to auto-renew. Please be patient while we work on resolving this.
How can I verify cancellation status?
Please start by reviewing your contract end date. If you have not reached the end of your contract, your subscription will remain active. Also check if your account is marked as “non-renewing” and confirm your cancellation request has been acknowledged.
What if I was charged by mistake?
Ensure your cancellation was submitted before the renewal date. If you have that confirmation, please save for your records. Reach out to the Jolt support team and provide your:
Account details
Billing date(s)
Cancellation confirmation (if available)