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Troubleshooting guide for Jolt lists

Use this step-by-step diagnostic guide to resolve lists not appearing on the Jolt mobile app, including sync issues, blackout ranges, display schedules, role-based permissions, and content group settings for users and admins.

Diagnostic check

Answer the questions below to identify the most likely cause of the issue.

  1. Is the device synced?
    Check the sync status at the top of the Jolt mobile app. If it says synced with a recent time, move to step 2. If not, move on to fix 1 below.

  2. Is this happening to all users or just one person?
    If all users, it's likely a schedule or blackout issue. See fix 3 and fix 4. If just one person, it's likely a role/permissions issue (see fix 5).

  3. Did the lists show up before and stop recently?
    If yes, check for recent blackout range changes (fix 3) or schedule modifications (fix 4).

  4. Is this a new list that was just created?
    Make sure the list has a display schedule assigned (fix 4) and is subscribed to the correct location(s).

Troubleshooting for users (non-admins)

Fix 1: sync your device

Lists are generated up to five days in advance. Your device needs to connect to the internet regularly to download the latest list data.

  • Check the sync status at the top of the Jolt mobile app screen.

  • If the last sync was more than 24 hours ago, tap the Jolt logo in the left pane to trigger a manual sync.

  • Wait for the sync to complete. The status should update to synced a few seconds ago.

  • Sync your device daily to ensure you always have the latest content.
    ​

Fix 2: update the Jolt mobile app

Running an outdated version of the Jolt mobile app can cause lists to not display correctly or at all. Start by checking your server then make sure your Jolt mobile app is up-to-date.

  • iPad / iOS: Open the App Store, search for Jolt, and tap update if available.

  • Android / Fire OS: Open Chrome, go to jps.jolt.com, and tap update Jolt.

  • You should check for Jolt mobile app updates regularly to prevent degraded performance and sync issues.
    ​

If syncing and updating don't resolve the issue, the problem is likely on the admin/configuration side. Contact your Jolt administrator and let them know which lists are missing so they can check the settings.

Note: If the issue involves corporate-controlled content or role changes, your organization's Jolt administrator will need to make adjustments. Jolt support agents cannot modify corporate content unless authorized.

Troubleshooting for admins

Fix 3: check for blackout ranges

Blackout ranges prevent lists from being generated during specific date ranges (e.g., holidays, store closures, etc.). If a blackout range is active, lists will not appear on the app during that period.

  1. Log in to the Jolt web app and navigate to settings > locations.

  2. Select the affected location and edit its settings.

  3. Look for any active blackout ranges that cover today's date.

  4. Remove or adjust the blackout range if it's no longer needed.
    ​

Fix 4: verify display schedule settings

Every list needs a display schedule to know when it should appear on the app. If no schedule is assigned, the list won't appear.

  1. Log in to the Jolt web app and navigate to lists > edit lists.

  2. Select the list that's not displaying.

  3. Scroll down to the list schedule panel on the left side.

  4. Confirm that a display schedule is assigned and that it includes today's day and time.
    ​

Fix 5: check role-based access settings

Lists can be restricted to specific roles. If an employee's role doesn't have access to a list, they won't see it.

  1. Log in to the Jolt web app and navigate to lists > edit lists.

  2. Select the list that needs adjustment.

  3. Check the access settings:

    • Anyone can view and complete this list: If selected, all users at the location can see the list.

    • Role-specific access: If selected, only users in the specified roles will see the list. Verify the affected employee's role is included.

    • Create an individual list copy for each person: This creates personal list copies for people in the assigned roles.
      ​

Fix 6: verify the employee has a role assigned

Employees who are not assigned to any role will appear in the people without roles section and will not see any role-restricted lists.

  1. Log in to the Jolt web app and navigate to the people tab.

  2. Check if the affected employee is listed under people without roles.

  3. If so, assign them to the appropriate role.
    ​

Fix 7: check content group / location subscription

If your account uses content group mode, lists must be subscribed to the correct location to appear there.

  • Assigned: Grants access to complete tasks on the list.

  • Manage: Allows employees to complete tasks and assign tasks to others.

  • Create settings: Controls who can create instances of the list.

Issues aren't resolved

If you've gone through all of the fixes and lists still aren't appearing, contact the Jolt technical support team and include the following details:

  • Location name and list name(s) that are missing

  • Which users are affected (all users or specific people)

  • Device type and Jolt app version

  • When the issue started (did it work before?)

  • Whether you've already checked: sync status, blackout ranges, display schedules, and role-based access

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Getting started with Jolt lists
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How can I resolve visibility and synchronization issues in the Jolt app?
Jolt user permissions matrix
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