Overview of admin roles
In Jolt, admin roles follow a hierarchy to ensure secure and organized access to various features.
If admin access is lost, identify a current Company Admin within your organization who can restore or reactivate your admin access. External support cannot assist with this process due to security reasons.
Company Admin: This role has the highest permissions and can perform all administrative tasks within the system.
Content Group Admin: This role has more focused responsibilities and limited permissions compared to the Company Admin.
Company Admin permissions
A Company Admin has the exclusive ability to assign and modify admin levels for other users, including upgrading a user to the Content Group Admin role. This ensures that admin privileges are centrally controlled and assigned securely.
How to assign the Content Group Admin role
To upgrade a user's admin level to Content Group Admin, make sure you are a Company Admin. Follow the steps below:
Log in to the Jolt web app, navigate to the menu, and select people.
Locate and open the user's profile you wish to update.
On the right-hand side of the profile, find the option to set the admin level.
Select Content Group Admin.
Under the people tab, you can verify permissions under the admin access column for users with either Content Group or Company access.
Note: Content Group Admins cannot assign or change admin levels for other users. This capability is reserved for Company Admins to ensure that management of admin privileges remain secure within the organization.