Connection options
Connection Type | Recommended use | Notes |
Wi-Fi | ✅ Recommended for most users | Requires a private, password-protected 2.4GHz network for best performance. |
USB (Android only) | ✅ Recommended for wired connections | Requires a USB OTG (On-The-Go) cable. No Wi-Fi or Bluetooth needed. |
Ethernet | ✅ Recommended for hardwired stability | Connects directly to a router or switch using a network cable. |
Bluetooth | ⚠️ Not recommended | Prone to disconnections, especially if the device is more than 15 feet from the printer. |
Initial setup
Check for updates: Make sure the Jolt mobile app is updated to the latest version, and that your mobile device's operating system and printer firmware are up to date.
Choose the right network: We recommend using a 2.4GHz network for better range and coverage through obstacles. Avoid 5GHz Wi-Fi networks as these can cause connectivity issues.
Check your privacy: Use only private, password-protected Wi-Fi networks to reduce security risks and connectivity disruptions.
Bluetooth setup
On your mobile device, navigate to settings and select the Bluetooth menu.
Ensure the printer's serial number (50J or 50N) appears and shows as connected.
If the printer is not connected, tap forget device and search again, then reconnect the device.
Jolt mobile app setup
Open the Jolt mobile app and log in with your credentials.
Navigate to settings > printers and accept any pairing requests.
Search for the printer. If no printers are found, tap the refresh icon in the top right corner then tap search again.
Select the Zebra printer (50J or 50N).
Enter the password (if prompted) and select connect (if using Wi-Fi, you can skip this section if already connected).
For Bluetooth, close the pop-up if it's not needed.
Once connected to Wi-Fi, select continue.
Select test print to confirm the connection is working.
Name the printer (e.g., Kitchen Printer, Office Printer) to easily identify the device.
Choose a label size, then select done to apply changes.
Wireless connections (for Apple & Android devices)
Turn on the Zebra printer and make sure it’s in wireless mode (hold the feed button for ~10 seconds until the data transfer light begins flashing green).
Open the Jolt mobile app and navigate to printer setup. Follow the instructions to connect your printer.
Enter the network details (if prompted) to connect your printer to Wi-Fi.
Print a test page from the app to ensure the connection is working.
USB connections (for Android devices)
Plug the Zebra printer into your mobile device using a USB.
Log in to the Jolt mobile app and follow the prompts to set up the printer.
Locate the printer from the list. You will see the model and serial number that corresponds with the printer that is plugged in.
Tap identify to select the printer and continue.
Next, you will need to name the printer. If you tap skip, the printer will automatically be assigned the serial number as the name. We recommend giving it a unique name so that you and others can easily identify the printer.
On the next screen, you will need to select the label size. You will see a preview of the label dimensions after making your selection. If it looks correct, tap calibrate and save to continue.
Tap done to finalize the printer setup and print your first label. You can manage the printer and make changes under printer settings.
FAQ
Why did a setup screen pop up when I plugged in my printer?
That is the guided setup when using a USB. Simply follow the prompts on your screen to complete the printer setup and start printing labels.
Why are no printers showing as connected in the Jolt mobile app?
Check the USB cable and power cable, making sure they are fully plugged in. Also confirm that the printer is turned on.
How do I know which printer is which?
Select the one with the matching model and serial number, then tap identify to connect the printer.
Why can’t I can't close the setup screen?
The setup screen only closes when the printer(s) is saved as a new printer or unplugged from the USB.
Why didn’t the test label print?
Check the paper and make sure it’s aligned, make sure the printhead is closed, then retry.
Why is the printer setting happening automatically, not manually?
Guided setup is not activated on your account. You may need to update the Jolt mobile app or your mobile device’s operating system. Once you have confirmed those are up to date, verify that the printer is turned on, compatible with the USB cable, and plugged in.