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How to use maintenance mode as an admin in the SmartSense web app

Maintenance mode allows you to temporarily silence alarms even while on the move to keep operations running smoothly and efficiently. Only users with super administrator, administrator, and responder+ roles can manage this feature in the admin section.

Turning on maintenance mode

  1. Log in to the SmartSense web app and navigate to admin > organization management.
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    Admin > Organization Management.png

  2. Make sure you are in the hierarchy tab, which is where you can view and manage all locations/departments within your SmartSense account.
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    org_management_tabs.jpg

  3. Next, you will need to select a location by clicking the ellipsis (three dots) to the far right. This will display a menu. Select edit location.
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    Screenshot 2023-12-18 at 9.32.33 AM.png

  4. On the next screen, click the gear icon in the right corner.

  5. Select turn on maintenance mode.
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  6. A modal window will appear. Select the start date, end date, and enter a reason for activating maintenance mode. These three fields are required to turn on the feature.
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  7. Once everything is configured, click turn on.

  8. You will see one more confirmation message to ensure you are ready to proceed with this action for the specified location.

  9. A pop-up will appear at the top of the screen showing that the operation was successful and that maintenance mode has been activated.


Turning off maintenance mode

  1. Follow steps 1-4 above.

  2. Next, select turn off maintenance mode.

  3. You will see one more confirmation message to ensure you are ready to proceed with this action for the specified location.
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  4. A pop-up will appear at the top of the screen showing that the operation was successful and that maintenance mode has been disabled.

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