Push notifications are only available to users who connect to Jolt using a device set up in personal mode.
Notifications are configured by role and work order template type. Because of this, not all work order types need to have the same notifications.
Work order notification types
Work order created - Notification sent when a work order is created.
Work order closed - Notification sent when a work order is closed.
Work order assigned - Notification sent when a work order is assigned to a person either in the process of opening the work order or afterwards.
User mentioned on a post - Notification sent when a user is mentioned on a work order post.
An item on a work order is changed - Let's you send a notification when the value on a multiple choice or yes/no item is changed.
Work order is past due - Notification sent when a work order passes its due date.
Setting up basic notifications
All of the notification types are set up the same way except for the item changed notification. Follow these steps for basic notification types.
Log in to the Jolt web app and navigate to lists > work orders.
Click on the templates tab and select the template where the notification should appear.
Select the notifications tab then choose the type for the selected template.
Click the add notification button to open the side sheet, then select the type of notification (email, text message, or push).
Search for and select the role(s) you want to receive a notification for the work order template.
Click Save to apply changes.
Setting up the item changed notification type
Log in to the Jolt web app and navigate to lists > work orders.
Click on the templates tab and select the template where the notification should appear.
Select the notifications tab then choose the item changed notification type.
Click the add notification button to open the side sheet, then select the type of notification (email, text message, or push).
Search for and select the role(s) you want to receive a notification for the work order template.
Click continue.
The side sheet displays all of the yes/no and multiple choice items. Select the one that should trigger a notification.
Click continue.
Note: If a notification needs to be triggered by more than one item, repeat the above step.
The side sheet displays the item answer options as a multi-select list. Select one or more items.
The items selected will trigger the notification when set on the mobile app or web app.
Click save to apply changes.