How to read the icons
You'll see several different icons as you go through the process:
Pencil icon appears on a row when a work order doesn't have any posts.
A number appears in the column to indicate post and comments count on work order.
Red Dot icon appears when a work order has unread posts or comments for the logged in user.
Red Flag icon appears when a post on the work order has been flagged.
Posts on a work order
Log in to the Jolt web app and navigate to lists > work orders.
Select a work order type from the list, then locate the posts column (next to work order number column).
Click on the icon in the posts column to open the side sheet.
Click the write a post button and type the content.
Enter an @ symbol to see a list of users you can mention. These are filtered to:
Users with access to the work order location
Users in a role that is authorized to the template
When writing a post, you can click the flag to mark the post (this is optional). A red flag will appear by the work order (both on mobile and web), calling attention to issues on the work order that need to be resolved.
Select a user to receive a notification about the work order.
Click the Add post to logbook checkbox if you're using Jolt logbook.
Click the video or camera icon to upload media.
Select post button to save changes.
Responding to a post
After creating a post on a work order, you can start a new thread by clicking on the posts tab and selecting new thread.
If you had a post flagged, you can resolved the issue by clicking the check icon to remove the flag and mark as resolved.
When a work order has unread posts, a red dot appears by the number in the posts column.
Click on the icon in the column to open the side sheet.
Click the posts tab to view and mark it as read.
Jolt also keeps track of the number of comments and viewers on posts.
Click on the icon in the posts column to open the side sheet, then click on the posts tab.
Tap on the views count above the comment section to show an entry readers modal window.