Before you begin, determine whether only one printer is affected. If so, make sure the printer's cables and power cable are securely connected. If all printers are offline, the issue is likely related to the JPS station or network.
Check cable connections
The printers should have power and USB cables plugged into the physical unit. Please inspect those for any damage and make sure they are securely attached.
Unplug the USB cable from the device and inspect the plug and the port for any damage. If there is damage, you will want to replace the USB cable and make sure the new one is inserted firmly into the port.
Verify that the tablet is charging (you should see the battery icon with a lightning bolt symbol).
If you do not see the battery icon, swipe down twice from the top of the screen.
If all looks good, continue to the next section.
Ensure the JPS Launcher is up to date
You will need to access the JPS Launcher and run the application to update it. If this does not resolve the connection issue, please continue to the next section.
Restart all devices
Manually turn off the printers by holding the power button for a few seconds.
Next, turn off the tablet by holding the power button for a few seconds. You will see a prompt to turn off/restart. Select power off to continue.
Once the tablet is off, unplug the JPS power cable from the power outlet.
Wait 30-40 seconds to allow the internal logic board of the JPS to reset.
Once the logic board has reset, plug the JPS device back into the power outlet.
Turn the tablet back on, then launch the Jolt mobile app.
Turn the printer back on. The light will turn orange or red after you press the power button. Please wait for the light to turn green before you continue.
You may be prompted to connect to new devices. If you see any prompts, please allow this connection.
If these steps do not resolve the connection issue, continue to the next section.
Allow location access
If you see a prompt to allow Jolt to access this device location, please make sure to choose the option while using the app. This will allow the printers to be on the same network as the tablet.
Next, check the location settings by swiping down twice from the top of the screen.
Click on the settings icon.
Select location.
Tap app permission.
Select printer setup and make sure that it shows allow only while using the app.
Repeat for Jolt then force quit the app by swiping down twice at the top of the screen again and clicking on settings.
Scroll down and select apps & notifications.
Select the Jolt app, then force close.
This final step should resolve the issue, but if it does not you may need to do a factory reset of the printer.
If you are still experiencing connection issues, please contact the support team and we will be happy to assist you further. Please include which steps you have already tried and any error messages shown on the printer or JPS station so we can resolve this faster.