Installing the BZ Gateway

Please see the video below to learn about the BZ Gateway installation. In this video, you will see step-by-step instructions for how to install the gateway in a location that ensures proper cellular communication.

1. Remove the BZ Gateway from its packaging.
   
   

2. Plug the BZ Gateway into a designated outlet to charge. The outlet should be unswitched. The BZ Gateway must always stay connected to AC power during normal operation. 
   
   
    

   Note: Your BZ Gateway may need to charge for 30 minutes before moving on to step 4.

    

3. Plug the power adapter into the BZ Gateway, using enough force to provide a friction fit. Gently tug the power adapter cable to make sure the connection is secure. AC power is indicated by the blue LED next to the power adapter connector.  
   
   
    
4. Use Signal Finder Mode (SFM) on the BZ Gateway to determine an install location with the best cellular signal strength.
   
    
   
   a) To enter Signal Finder Mode, hold the power button for 3-4 seconds then release the button.
   
   b) A white LED will flash repeatedly to indicate you are in Signal Finder Mode.
    
5. To achieve the best connectivity, move the BZ Gateway around the install location until the white LED begins to quickly blink (a blinking red LED indicates a poor cellular signal). Maximum signal strength is represented with a white LED flash every 200ms (the faster the white LED blinks indicates a stronger cellular signal).
6. Once a good location has been found, quickly press and release the power button to exit Signal Finder Mode.
7. Attach the provided Velcro strips to all four corners on the back of the BZ Gateway.
8. If installing on metal, concrete walls, or any porous surface that could retain moisture, install the BZ Gateway using the bracket and mounting screws (SKU: TM-GW-VZ-VZW-C, available upon request).
9. Install the BZ Gateway onto a clean wall surface, six feet off the ground, pressing the device firmly against the wall to ensure the Velcro fully adheres.
10. Once the BZ Gateway is installed, use wire mounts and zip ties to neatly manage the wiring and prevent snagging or damage to the BZ Gateway.
11. Reference the included LED status guide below to confirm the BZ Gateway is communicating.
     

LED Reference Guide

Status	White LED	Red LED	Description
Power On			1 long white LED flash
Last Upload Successful			1 short white LED flash every 30s
Low Battery			1 short white LED flash followed by 1 short red LED flash, every 30s
Low Battery Preventing Communication			1 short red LED flash, every 30s
Low Cellular Signal			1 short white LED flash followed by 2 short red LED flashes, every 30s
No Cellular Signal			2 short red LED flashes, every 30s
Contact SmartSense Support			3 short red LED flashes, every 30s
Hardware Failure			Continuous blinking red LED

Note: You can find other LED-related questions under LED Indications and Patterns.