SmartSense Web App Responder Guide

Use this guide if you have a Responder role. Click here to learn more about user permissions.

Table of Contents

1. Logging In
2. Dashboard View
3. Viewing Temperatures
4. Responding to Incidents
5. Creating Reports

Logging In

1. To begin using SmartSense, open a web browser (Google Chrome is the preferred web browser) and navigate to app.smartsense.co.
   
   
2. Log in using your credentials.
   
   
   
   

Dashboard View

1. The dashboard is also the SmartSense home screen, providing a snapshot of your account's INCIDENTS and ASSETS. If your organization has multiple locations, use the dropdown in the upper left corner (below the SmartSense logo) to select/search for a location, and click the + BUTTON to expand the selection.
   
   
   
   
2. To personalize your password, click your name in the upper right corner of the page and click MY PROFILE. In this section, you can modify your contact information, password, and preferred unit of measurement.
   
   

NOTE: You will need to log out and log back in to see any changes you make.

Viewing Temperatures

Click on the ASSETS tab to view where assets are located, any active incidents, the last reading date and time, the current temperature, and the 24-hour high and low temperatures.

1. To view an asset in detail, click on the ASSET NAME. This will take you to the ASSET DETAILS page where you can view additional asset information including a temperature graph, asset history, sensors, and assigned alarms.
   
   If you need information about the Device ID (found on the Asset Details page), click here.
   
   
   
   
2. The temperature graph defaults to today's temperature readings. Select Yesterday, Last 7 Days, or Last Month, or input a specific date range to change the graph to the time frame you wish to see. This will also pull the temperature readings on the right-hand side in a list view.
   
   
   
   
3. To zoom in on the graph, click and drag on a section to view more closely. Click RESET THE ZOOM to return to the original view.
   
   
4. To download a CSV file of the temperature data, click on the DOWNLOAD CSV button.
   
   
   
   
5. The MEASURES button (located to the right of the LAST READINGS button) allows you to toggle plot lines on and off for your sensors. This is helpful when looking at sensors with both temperature and humidity readings.
   
   Click on THRESHOLDS to drop dotted lines representing temperature thresholds for the selected asset. You will also find the MINIMAL, MAXIMUM, and AVERAGE calculations for the following sensors:

   - Temperature
   - Carbon Dioxide
   - Differential Pressure
   - Humidity
   - Oxygen
   
   
   
   For temperature sensors, the MEAN KINETIC TEMPERATURE (MKT) calculations will display in the Measures tab based on the selected date range filters.

6. Below the graph, you can view your ASSET HISTORY. This provides a quick look at any incidents or changes made to the asset.
   
   
   
   
7. Below Asset History is SENSORS, which displays sensor information for the sensor(s) currently assigned to the asset. Additionally, you can view the port assigned, signal strength, battery life, and a link to the NIST calibration certificate (if applicable).
   
   
   
   
8. Finally, at the bottom of the page, you can view ALARMS CONFIGURED. This area displays the alarms that are currently set for the asset.
   
   
   
   

Responding to Incidents

The INCIDENTS tab will display asset locations, any active incidents, the last reading date and time, the current temperature, and the 24-hour high and low temperatures.

1. Any HIGH SEVERITY INCIDENTS that require attention will have an incident tile in the top section of the page.
   
   
2. Below High Severity Incidents will be a list of ALL INCIDENTS showing the type, location, incident number, severity, trigger time, and assignee. Selecting an incident from the list will bring up all the incident details.
   
   
3. Clicking on an INCIDENT CARD will allow you to respond to an incident.
   
   
   
   

   NOTE: You can filter incidents in the top left corner by selecting FILTERS, choosing an option, and selecting APPLY CHANGES.

    

4. The INCIDENT CARD will provide a quick view of the incident. Selecting VIEW INCIDENT DETAILS will bring up a page with the same information as the incident card and includes a graph.
   
   
5. Selecting ACKNOWLEDGE will acknowledge alarms and stop any additional notifications (if this action is allowed under your alarm settings). Once acknowledged, the icon will change from BLUE to GREEN. An incident can only be acknowledged once.
   
   

   NOTE: If you have alarm acknowledgement checklists set up, these will not populate if an incident is acknowledged on the web application.

    

6. Selecting CLOSED from the dropdown menu will close the incident. This is only needed if your alarm settings are not configured to auto-close the incident. Selecting ON HOLD will freeze the incident open so it cannot be modified until changed to ACTIVE.
   
   
7. Selecting a user's name from this dropdown will assign the incident to a specific user.
   
   
8. Clicking the CORRECTIVE ACTIONS button will open a text box where you can enter the steps taken to resolve this incident. Select SAVE to apply changes.
   
   

Creating Reports

1. Click on the REPORTS tab and select the report you would like to view.
   
   
   
   
2. Enter the required information or change the view of the report to see relevant data.
   
   
3. Once you are ready, select the DOWNLOAD ICON and choose the desired format for your report. The download should begin within a few seconds and will appear in the downloads folder on your device. 
   
   
   
   
4. If you need more information on generating reports, please visit this page.