General best practices
Perform regular check-ins:
If you're setting notifications for other users, ensure those users are comfortable with the alerts.
Users should notify an admin if they are receiving too many notifications.
Prioritize critical sensors:
Identify the most critical sensors (e.g., temperature alerts for a walk-in cooler vs. a secondary cooler).
Set strict alerts for critical sensors while making other alerts more forgiving to reduce notification volume.
Focus on critical issues:
Adjust alerts to focus on the most critical issues that are true emergencies.
Reduce the number of notifications for less urgent issues to avoid overwhelming your staff.
Use alerts without notifications:
Track important but non-critical issues by displaying them on your dashboard and event log without triggering notifications.
Remove notifications for these issues and reserve notifications for emergencies.
Best practices for a single location
Identify problematic sensors:
Determine which sensors and alert conditions are generating the most notifications.
Review historical data:
Navigate to the graphs page in the Jolt web app and set the date range to the last 7 days or longer.
Analyze graphs to identify sensors that frequently go out of bounds.
Adjust alert settings:
If multiple alert settings exist for a sensor, identify which settings cause the most notifications.
Adjust settings accordingly.
Monitor event logs:
Review event logs to identify which sensors trigger the most events.
Adjust alert settings based on your insights.
Best practices for multiple locations
Use the web app dashboard:
Check sections like locations to focus on and sensors to focus on for a summary of alert data.
Sort and filter alerts:
Click the column headers to sort by alerts this week or alerts last week to identify sensors with the highest number of alerts.
Prioritize locations:
Focus on locations with the highest number of alerts and apply the single-location process to those high-alert areas.
By following these steps, you can effectively manage sensor alert notifications, ensuring that you are alerted to critical issues without being overwhelmed by excessive notifications.