Tracking your package
Once your order ships, you will receive a confirmation email. If you did not receive a confirmation email, please check your junk/spam folder or reach out to the Jolt support team.
In the email, you will find information such as:
Tracking number
Carrier information
Shipment status details
You can reference these details to check shipment progress, view estimated delivery date, or to confirm if the package was delivered.
If the shipment shows as delivered but you can't locate the package, we recommend doing the following:
Check receiving areas or front office locations
Check with your team members to see if someone else accepted the delivery
Review the Proof of Delivery document (the carrier will provide this)
Contact the carrier about the missing package.
Custom label orders
For custom label orders, the Jolt support team does not have access to shipping or purchasing details. Order status and shipping issues must be handled by the sales or purchasing representative associated with the order.
Please contact:
Sales representative
Purchasing contact
Account manager handling the custom label order
Cannot resolve tracking issues
If you are unable to track down the package after trying the above steps, please collect the following items:
Order number or PO number
Tracking number
Shipping confirmation email
Any communication with the sales or purchasing representative
Once this is done, reach out to the Jolt support team and we will help resolve the issue.