SmartSense Mobile App Responder Guide
Table of Contents
Getting Started
- Locate the SmartSense mobile app on your mobile device and tap to open.
- Select LOG IN and enter your credentials, then tap LOG IN.
- If your organization has more than one location, you will need to select a location/department from the SITE SELECTION screen.
Responding to Incidents
- On the SmartSense mobile app home screen, select the INCIDENTS tile to view all incidents.
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On this screen, you can view all OPEN INCIDENTS. Use the FILTERS button to customize your view:
- New (default)
- Active
- On Hold
- Closed
- Tap the INCIDENT CARD to manage the incident. This will take you to the SUMMARY, which provides important incident details including the Asset Name, Device/Sensor Name, Location, Duration of the Alarm, and Alarm Threshold that has been violated.
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Select the ACKNOWLEDGE button next to the alarm icon.
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A modal window will appear. Follow the onscreen instructions and complete all tasks associated with the alarm.
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Select submit to acknowledge the alarm. A blue banner will appear at the top of the screen confirming ALL ALARMS ACKNOWLEDGED.
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Next, select the ALARMS tab. This will display open alarms that triggered the incident.
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This HISTORY tab shows a transcript of all activity from the incident including notifications and status changes.
Viewing Temperatures
- From the SmartSense mobile app home screen, select the ASSETS & SENSORS tile.
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On this screen, you can view the current temperature readings as well as additional information about the asset or device such as the Device Name and Device ID.
- Selecting an ASSET will bring up additional information about the asset including location, current incidents, the sensor ID number, and the history of the asset.
- Selecting a GATEWAY will bring up additional information about the gateway such as signal strength, battery level, connectivity, and the time of the last activity.