LoRa Gateway isn't connecting to Jolt
If you're having connectivity issues, follow the steps below:
Check the gateway and make sure it is powered on. The status indicator will be illuminated.
Confirm the power cable is securely plugged in and the network cable is connected to a working port.
Ensure your network is connected to the internet.
Confirm that Jolt is accessible through the firewall by verifying WebSockets port 80 and port 443 are whitelisted on your inbound and outbound to/from jolt.com.
Contact your network administrator or internet provider for assistance if you have any trouble with the verification.
Enable UDP traffic on port 1700 to lora.jolt.com for LoRaWAN gateways.
Restart the gateway by disconnecting the power adapter. Wait at least 2 minutes before reconnecting it.
Wait another 5-10 minutes for the gateway to reconnect to Jolt.
On the Jolt web or mobile app, locate the gateway and tap the kebab menu in the upper-right corner.
Select delete/deactivate.
Next, re-add the gateway by tapping the plus sign and select gateway.
Follow the instructions, then wait about 10 minutes to see if the gateway reconnects.
Check the gateway in the mobile or web app and make sure it shows a recent reading (less than 5 minutes old). This means it is syncing and functioning as intended.
If you’ve tried all the steps above and the gateway isn’t connecting, reach out to Jolt Support for further assistance.
Q&A
Q: Should I check for firmware updates?
A: Yes. Ensure your gateway’s firmware is up to date. Check the manufacturer’s documentation for instructions on updating firmware.
Q: How can I optimize sensor placement?
A: Ensure sensors are within the effective range of the gateway and not obstructed by physical barriers.
Q: What network configurations should I verify?
A: Confirm that the gateway’s IP address and port settings match the network configuration requirements specified by Jolt.
Q: How can I minimize interference?
A: Ensure there are no other devices or sources of interference affecting the gateway’s connectivity.
Q: What should I check regarding power supply?
A: Verify the gateway is receiving a stable power supply and that the power adapter is functioning correctly.
Q: Are there any additional diagnostic steps?
A: If available, check the gateway’s logs for error messages or warnings as these can provide more insight into connectivity issues.
Q: What if none of the above works?
A: As a last resort, consider performing a factory reset on the gateway. Refer to the manufacturer’s instructions for this process.