How do I delete a Group from my organization?

Deleting a Group from your organization is enabled for the following types of users:

• Owners

• Administrators

• Super Administrators

To delete a Group, log in to the Web App and then navigate to the ADMIN tab. Select ORGANIZATION MANAGEMENT from the dropdown menu and you will be on the HIERARCHY page.  

The following hierarchy Group Types are eligible for deletion:

• Organization

• Location

• Department

Before deleting, all associations will need to be removed from the Hierarchy Group since a Group cannot be deleted if it contains any of the following:

• Asset(s)

• Gateway(s)

• Checklist Group(s)

• Child Group(s) - Organization(s), Location(s), Department(s)

• Location & Roles

If you are trying to delete a Hierarchy Group with an association, you will receive a pop-up alert stating the Group cannot be deleted AND it will list the type of association the Group contains. Next, you will need to navigate to the areas in the web app where the association(s) exist and remove the association(s).

Note: Specific names and links are not provided.

If and when all associations are removed, then the user will receive a confirmation message that the Hierarchy Group has been removed. The Hierarchy Group will no longer appear in the Account’s Hierarchy.

Once you are ready to delete a Group, locate the department you wish to delete and click on the ELLIPSIS to the far right. Select DELETE DEPARTMENT from the dropdown menu. A modal window will appear to confirm that you wish to proceed since this action cannot be undone. If you are ready, select the DELETE button to remove the Group.

Reporting

A deleted Hierarchy Group will appear in a Report with data (asset or checklist) IF the dates selected are before the deletion date. After the deletion date, the Hierarchy Group will not appear in the Report.