SmartSense Food Service Alert Responder Training

This training video will give a brief overview of the SmartSense dashboard and tell you everything you need to know about the food service industry as a responder-level user.

A responder is someone who has access to view assets and temperature data, pull reports, complete checklists, and respond to temperature excursions in the form of incidents.

LOGIN

To log in to your SmartSense dashboard, go to the webpage app.smartsense.co and enter the login credentials provided to you by the SmartSense account administrator for your organization.

MY PROFILE

If you would like to personalize your password, click your name in the upper right-hand corner and go to MY PROFILE. In this section, you can change your contact information, password, and preferred unit of measurement.

Note: If you change your preferred unit of measurement, note that you will need to log out and log back in to reflect this change.

HIERARCHY

Click on the Dashboard tab to navigate to the home page. For those with access to more than one location or department, you can use the drop-down that’s found just below the SmartSense logo to select a location. Use the + button to expand folders if needed.

CHECKLIST SUMMARY

Checklist users will see a scheduled checklist summary at the top of the dashboard. For those with access to multiple locations or departments, you will see this higher-level summary, which provides completion percentages for each department as well as a total completion percentage.

Clicking on either of these departments will then show the full checklist summary similar to the one shown here. This provides completion percentages and due times for each checklist.

HACCP

To pull a HACCP report or results report, click on VIEW RESULTS. If you have access to more than one location, you will need to currently be viewing that location to pull a HACCP report. Enter the DATE or DATE RANGE for the report and click GENERATE. You can either print the document or save it as a PDF.

INCIDENTS

Back on the dashboard, you can view any active incidents that are labeled as being high severity. These are the items you will want to address first. Click on the INCIDENT tile. This will provide a quick view of the incident where you can see when the incident was triggered, how long it has been active, and a shortened version of the incident history. To get a full view of the incident click VIEW INCIDENT DETAILS.

From here you can assign this incident to an individual if needed. Some users will assign the incident to themselves so others are aware that this incident has been acknowledged by that individual. You can also acknowledge the incident so that it will be noted in the incident history. In some applications, this will also stop notifications associated with this alarm from resending. Notifications will resume for this alarm when the current incident is resolved and a new incident is triggered.

Clicking the CORRECTIVE ACTIONS button will open a text box where you can enter the steps that were taken to resolve this excursion. This will be noted in the incident history as a comment. To clear the incident from the list of active high severity incidents, you will need to change the status. When an incident opens, the status will be set to NEW. When the incident has been resolved, click the drop-down list under the acknowledgment button to change the status to CLOSED. You may also use ACTIVE or ON HOLD as labels if the incident has not yet been resolved.

To view active medium or low severity incidents or to view a complete history of closed incidents, click on the INCIDENTS tab to view this list.

ASSETS

Below the high severity incidents on your dashboard is a quick view of your assets. An asset is how we refer to any unit that houses inventory, typically coolers and freezers and ambient or room temperatures. You can view all of your assets by clicking the ASSETS tab.

From this page, you can see where assets are located, if there are any active incidents, the last reading date and time, the current temperature, and the 24-hour high and low temperatures. To view an asset in detail, click on the asset name. From here you can view asset details, a temperature graph, asset history, sensors, and assigned alarms.

To zoom in on the graph, left-click and drag on the section you would like to see more closely. Click RESET ZOOM to return to the original view. You can quickly view today’s, yesterday’s, last week’s, and last month’s data, or you can input a specific date range if you prefer. This will also pull the temperature readings on the right-hand side in a list view.

To download a CSV file of the temperature data, click on the DOWNLOAD icon.

In the measures tab, you can toggle plot lines for your sensors on or off. This is helpful when looking at sensors with both temperature and humidity readings. In the measures tab, you can also click on THRESHOLDS to drop dotted lines that represent the temperature thresholds for this asset.

Below the graph, you can view your asset history. This provides a quick look at any incidents or changes that have been made to this asset. Below the asset, history is the sensor currently assigned to this asset. If the device ID listed here is incorrect or needs to be updated, contact the SmartSense account administrator for your organization.

The bottom of this page shows the alarms that are currently set for the selected asset. To request changes, contact the SmartSense account administrator for your organization.

REPORTS

To pull a compliance log or other report, click on the REPORTS tab and select the report you would like to see. Enter the required information. If you would like to schedule daily, weekly, or monthly reports, change the report frequency. This will allow you to add email addresses to the form. To enter multiple emails, separate them with commas.

If you are pulling a report for more than one location, select the top level and check INCLUDE SUB LOCATIONS. If you are pulling a report for one location, expand the folder and select the location. Click GENERATE.

To view your completed reports, click COMPLETED REPORTS, and to view scheduled reports, click the SCHEDULED REPORTS tab.

That concludes this training for responder-level SmartSense users in the food service industry. If you have any additional questions or concerns, please contact your organization’s SmartSense account administrator or call technical support at 866-806-2653.