ZE Gateway: No Readings

Note: This is a legacy product and is no longer being manufactured. 

Ensure the ZE Gateway has Started Up

It is recommended that sensor probes are plugged in before powering the ZE Gateway on. After you connect the power, you'll need to wait about one minute for the ZE Gateway to fully start up. During this time, you may not see the web-based admin site or you may not see any readings on SmartSense. After one minute, refresh the page and the sensor readings should start appearing in your dashboard.

Check Sensor Connections

Ensure there is at least one sensor connected to the sensor ports on the side of the unit or at least one wireless sensor is powered on. The unit does not have any built-in internal sensors. Contact the SmartSense Support Team if you are unable to view a reading with a sensor cable connected or unable to view readings from a wireless sensor.