Gateway Management

Gateways are the connection hubs for all SmartSense sensors, allowing for sensor data to sync seamlessly with the SmartSense cloud.

Gateway Overview

Name — the label for the gateway, which is filtered in numerical then alphabetical order
Device Type — the gateway model
Location — the name of the assigned location where the asset was initially configured
Active Alarms — this area will be blank if there are no active alarms, but if there are active alarms you will see the alarm type and severity
Device ID — the 20-digit code assigned to the gateway
Last Activity — the date and/or time the gateway status was last reported
Battery Level — hovering over the icon will display the battery percentage and the icon will change from green to red as the battery life decreases
Signal Strength — the green icon indicates a high signal, the yellow icon indicates a medium signal, and the red icon indicates a low signal

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Managing Your Gateways

Navigate to app.smartsense.co and log in using your SmartSense credentials.
You should now be on the HOME SCREEN (Dashboard). If your organization has more than one location/site, you will need to switch to the correct location/site by selecting the DROPDOWN ARROW in the top left corner of the home screen and entering the name of the location/site.
Alternatively, select the HIERARCHY BUTTON to display a modal window where you can filter by name or number to select the group/level.
Select the GATEWAYS tab then select the GATEWAY NAME to view the gateway's details.
On this page, you will see the incident status in the right corner. If there are no incidents, the icon will be green and display “No Incidents.” If there is an incident, the icon will be red, and the number of incidents will be displayed in the right corner.
If you select the incident card, a modal window will appear with additional details and actions that you can take to manage the incident. When an incident is acknowledged, the box turns GREEN and displays a checkmark. The default status of the incident will always be NEW, but selecting the dropdown allows you to modify the status.

You can also select the ASSIGN TO dropdown to choose a user from your SmartSense account to manage the incident.
Selecting CORRECTIVE ACTIONS will give you the option to choose from a list of corrective actions to apply to the incident. Any changes you make will display under the HISTORY section.

Note: Selecting VIEW INCIDENT DETAILS at the bottom of the card will take you to the INCIDENTS tab (you can learn more about this under Incident Management).
The next section on this screen is the GATEWAY HISTORY. Any incidents that have occurred will display here and clicking on the incident ID will display the incident card with additional details. If you wish to filter the data, click the dropdown in the right corner to switch from All History to Notes, Incidents, Maintenance, or Replacements.
The last section on this page is ALARMS CONFIGURED. If you have alarms configured, you may see active alarms if a gateway report is missed, there is an external power loss, etc.
Selecting the alert for the alarm will display a modal window that includes the Threshold, Alarm Delay, Location, Acknowledgment, and Severity in the top right corner. You can close the modal window by selecting the “x” in the right corner.
If you wish to modify an existing alarm, you can select the EDIT or DELETE icons or toggle the alarm off. If you wish to add a new alarm, select + NEW ALARM, fill out the required fields, then select SAVE.