How to Manage Departments/Locations

Learn how to make global changes within departments and locations in your SmartSense account. Only authorized users will have access to this feature.

1. Navigate to the ADMIN tab and select ORGANIZATION MANAGEMENT.
   
   
   
   
2. This will take you to the HIERARCHY tab. The Hierarchy tab is where you can view and manage all locations/departments within your SmartSense account. To locate a location/department, enter a keyword in the SEARCH BAR or expand the group level to navigate through the different levels until you locate the desired selection.
   
   
   
   
3. If you wish to make changes to a location/department, select the ELLIPSIS (three dots) to the far right. This will display a menu with several options to choose from:
   
   
   
   Edit Organization/Location/Department – manage the template and name of the organization, the relationship with the parent location, roles & contacts, and additional attributes
   
   + New Asset – create a new asset for the selected location/department
   
   View Asset Alarms – if there are active alarms, you can inspect and manage the alarm details on this page
   
   View Gateway Alarms – if there are active alarms, you can inspect and manage the alarm details on this page
   
   Delete Organization/Location/Department - permanently remove one of the hierarchy groups

    

4. Alternatively, if you wish to create a new hierarchy, select + ADD NEW in the right corner of the Hierarchy screen and choose an option from the dropdown. Complete the required fields then select SAVE to apply changes.
   
   

Note: To learn about how to configure hours of operation for a department/location, please see this article.