What is a Recipient Role?

Learn about the process to create a Recipient Role and how to manage this feature. Please note, only those with Super Admin or Admin permissions will be able to manage a Recipient Role.

A Recipient Role is a position that is defined to identify a user. This could be something such as "Pharmacist" or "Manager." This is not the same as Access Level, which determines a user's permissions (you can learn more about this here).

If you have permission to create a new user, you will also be able to view and manage existing Recipient Roles.

1. Navigate to the ADMIN tab and select USER MANAGEMENT. This will take you to the User Management page.
   
   
   
   
2. On the User Management page, select CREATE NEW USER in the upper right corner.
   
   
3.  Scroll down to the ACCOUNT INFORMATION section. Here you will see a field called LOCATION ROLE (this is the same as Recipient Role). Clicking on the dropdown will display any existing roles in your account. At the top of the dropdown you also have the option to ADD NEW LOCATION ROLE by simply entering the title of the role.
   
   

Note: You can find a more exhaustive list of steps for creating users under this User Management article.

Now that you understand how a Recipient Role is created and how to access a list of roles, let's take a look at how this relates to alarms.

If you are not familiar with managing alarms, please review How to Manage Gateway Alarms.

When you create a new alarm, you will have the option to add a Recipient Role. This feature allows you to assign a specific role such as "Manager" or "Support Team" as determined earlier when you created the Recipient Role. Adding a Recipient Role means that alarm notifications are assigned to this user to provide full visibility into an alarm's status, which ultimately decreases the amount of time involved with alarm maintenance.