This website uses cookies that are essential to the operation of this site, to personalize content and allow us to analyze site performance. If you continue to use our website, you consent to the use of our cookies. Click OK to indicate your acceptance of our cookie policy, including advertising cookies, analytics cookies, and sharing of information with social media, advertising and analytics partners.

Learn more >

SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Digi SmartTemps: X2E Gateway Installation Guide

Installing an X2E Gateway

  1. Find a location for the gateway near power and in a location central to the Smart Guard sensors on your refrigerators and freezers
  2. Plug the gateway into power
  3. Using the included double-sided tape, attach the gateway to the wall as high as the power cable will allow you to
  4. The gateway should display a green light on the power indicator (the cell reception indicator will also display a green light)
  5. The entire process will take about five minutes to boot

LED Reference

  1. System Power Status 
    • Solid light: X2E is plugged in and receiving power
  2. Sensor Network Status
    • Solid light: sensor network is not active
    • Flashing light: sensor network is active
  3. Cellular Reception Quality 
    • Light off: poor cell reception
    • Orange: average cell reception
    • Green: superior cell reception
  4. Internet Connectivity Status / Sensor Traffic Indicator 
    • Green flashing light: attempting the internet connection
    • Solid green light: connected to the internet 
    • Orange flashing light: sensor traffic

Was this article helpful?

Contact Support