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SafeTemps Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Dear Valued Customer,

During this unprecedented time of uncertainty due to the Coronavirus (COVID-19) outbreak, we want to assure you that you can count on SmartSense to continue to support your business. Our Technical Support team is available to address your needs. Nothing has changed in how you reach out to us with inquiries and requests. You may continue to email us at SmartSupport@Digi.com. All of our solution platforms and support management tools are hosted in the Cloud or at secured, off-site data centers and will continue to providing reliable, uninterrupted service.

We hope you, your families and your communities stay safe and well.

-SmartSense by Digi

Digi SafeTemps: System Overview

  1. SmartSense B Gateway: Hub that receives temperature and time data from the SmartSense B Sensors
    • Data is synced to the dashboard over a dedicated cellular connection
  2. SmartSense B Sensors: Temperature sensors placed in equipment to monitor the temperature, such as refrigerators, freezers and cream machines
  3. Mobile Application
    • The Digi Cold Chain mobile application will be used in conjunction with your Food Probe to complete tasks
    • You can also view B Sensor data
    • See the Mobile App Quick Start Guide for more information
  4. SafeTemps Dashboard
    • To manage the SafeTemps system components and view more detailed temperature information, log in to the SafeTemps dashboard
    • For more detailed information on logging in click here
    • See the SafeTemp Web Portal Quick Start Guide for more information

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