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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

No Readings

Ensure the Gateway has Started Up

It is recommended that sensor probes are plugged in before powering the Ethernet Gateway on. After you connect the power you'll need to wait about one minute for the Gateway to fully startup. During this time, you may not see the web based admin site or you may not see any readings on InsightsTM. After one minute, refresh the page and the sensor readings should start appearing in your monitoring dashboard.

Check Sensor Connections

Ensure there is at least one sensor connected to the sensor ports on the side of the unit or at least one wireless sensor is powered on. The unit does not have any built-in internal sensors. Contact support if you are unable to view a reading with a sensor cable connected or unable to view readings from a wireless sensor.

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