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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Cannot Receive Email from Insights™


Verify that the test and alert messages are not being automatically sorted into your junk or SPAM folder. You may need to whitelist the messages in your email client to prevent them from being sent to your junk or SPAM folder. Please see your email client's documentation for more details.

If you are using a distribution group, check if the group allows emails from outside your company.



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