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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Cannot Connect to the Web Admin Interface

1. Check Connections to Ports

 

Ensure that the unit is receiving power. For initial Static IP setup, ensure that the unit is connected directly to your computer's Ethernet port via the jack labeled “PC”. Do not connect the unit to a router, switch or hub for initial setup. After you connect the device to power, you'll need to wait about 1 minute for the Ethernet Gateway to fully boot up.


2. Check the Computer's Ethernet Settings

Check to be sure your computer's Ethernet adapter is set to obtain an IP address automatically (DHCP). If this is the initial setup, your device is already set to use DHCP configuration.


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