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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Best Practices


The unit should be placed indoors on a flat and level surface. The unit can be mounted vertically on a wall or other surface with additional user supplied hardware (such as screws, mounting tape, or industrial strength Velcro).

Using Wired Sensors

When using the wired sensors, care should be taken so that the cable is managed in such a way that it is not accidentally unplugged from the unit. If the external sensor is removed from the unit, the unit will not be able to monitor the environmental conditions.

Wireless Reception

The Ethernet Gateway has one antenna. This antenna allows for wireless connection to TempAlert wireless sensors.

Powering the Unit

We recommend that the unit be connected to an uninterruptible power supply (UPS) or battery backup. If power to the Ethernet Gateway is lost, readings from hardwired sensors stored in the local memory will be lost and the Gateway will not be able to record temperatures and send alarms. We recommend disconnecting power for 10 seconds or more before powering up the Gateway again. Passive PoE can be used as an alternative means of power. It is recommended to use the Passive PoE injectors purchased directly from us to ensure proper performance. The Gateway is not compatible with Active PoE.

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