This website uses cookies that are essential to the operation of this site, to personalize content and allow us to analyze site performance. If you continue to use our website, you consent to the use of our cookies. Click OK to indicate your acceptance of our cookie policy, including advertising cookies, analytics cookies, and sharing of information with social media, advertising and analytics partners.

Learn more >

SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Wireless Sensor Troubleshooting Guide

The  blinking LED lights can be used to diagnose any problems that may occur  on your Wireless Sensor. Using the following chart, you can  identify and solve issues.

User-added image

Status Light Double Blink

The  unit is working and reports are transmitting, but there is a weak  signal. Devices may operate fine or may miss reports at this signal  strength. If you are missing many reports, the units will need to  establish a better connection. This can be accomplished by moving the  Node and Gateway closer or removing obstructions between the two units.

Information Double Blink

The  batteries on your unit are getting low. Replace the two AA batteries to  avoid potential interruption of reporting. Be sure to use the same  batteries - Energizer Advanced Lithium to ensure operational longevity.  These batteries last 2 - 5 years depending on report frequency and  signal strength.

Failure Light Signal Blink

Your  Node was likely not registered to your account. Without being  registered the device won't be allowed to communicate. You will have to  call us at 866-524-3540 ext 2 or Contact Us.

Double Blink Failure Light

The  Node can't find the Gateway. The units may be too far apart or have  obstructions blocking the signal. Please try using Signal Finder Mode to  find where a connection is possible.

All Three Lights Turn On and then Off without Pressing Anything

If  you ever see this happen it could the result of condensation on the  board. If inside a freezer please remove the device to allow it to dry.  This can be prevented by using a 100% sealed FDA bag with desiccant. If  the device still has issue after drying please contact support.

No Lights Turn On

The battery may have discharged. Try replacing them with 2 Energizer Advanced Lithium AA batteries

Was this article helpful?

Contact Support