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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Troubleshooting Date and Time Settings

This  guide provides information on how to setup and troubleshoot the date  and time settings for the WiFi device. These settings are available in  developer mode.


Settings to Check

  • The WiFi device uses NTP to automatically set it's time. You can see the NTP settings by accessing the the "Preferences" tab.
  • Check the Date and Time to verify that it is correct. If the  year is correct but the hour is wrong, then check to see if you have the  correct timezone set.
  • If the year displayed is incorrect, this indicates that there is  no connection to a NTP server. We have 4 setup by default for you. In  order for these defaults to work, you will need to have port 123 open  and a working internet connection.
  • If you are using an internal NTP server make sure NTP traffic on  port 123 is allowed on your network. If this does not work, try using  the server's IP address instead of its name.

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