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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Device will not register to Insights

Sometimes a WiFi Device will not register to Insights (formerly known as sensor cloud). This guide provides some common reasons for this issue.

Creating a Free Account Not Working

This feature is no longer functional. Please call to have a plan created for you. Alternatively you can use developer mode instead for the WiFi 350.

Sales is available at 866-524-3540 from 9AM - 5PM EST, and via email at

Customer Insights Plan Limit

Insights only allows customer's who are on the free plan to have one device and  one user on their account. In order to remedy this issue, customers will  either need to create an additional account or contact us to upgrade  your plan.


Previously Registered Device

  • Often times customers may have a WiFi device that may have been  registered and connected to another account. We advise that customers do  not delete the device as it still remains tied to the account. Please  contact us instead and have the Device ID number on hand.
  • In order to locate the Device ID number for the WiFi device, customers should access the Developer Mode Console ( WiFi Developer Mode Video), and navigate to the "Alarm Settings" Tab.
  • In the "Use Insights" dropdown box select "Yes", and the device ID number should appear.

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