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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Updating Firmware

The  latest firmware version should always be used to ensure the best  functionality and reliability from your device. New firmware versions  will be released for quite some time after the launch of a product. Be  sure to check your product download page to ensure your device stays up  to date. Updating firmware is a simple process which will be explained  here in full detail.



  1. Check the version of firmware currently running on your WiFi device via the Developer Mode Console ( interface

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  2. Download  the appropriate latest version from our downloads section based on your  model: WiFi Firmware Downloads (at the time of this writing, 8.05 is  the latest version)
  3. Navigate to your devices interface via  a direct PC connection via or by browsing to the devices  assigned IP address on the network
  4. Click "Switch to Developer Mode"

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  5. Select the "Help" tab and click "Upgrade Firmware"

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  6. Click on "Choose File" and select the file previously downloaded.
  7. After the file has been selected, click "Upgrade Firmware Now"

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  8. The upgrade process takes approximately 3-5 minutes and your device will reboot twice.
  9. Do not power off the device during the flashing process - this may render the device inoperable
  10. After the flashing is complete, you will see all lights being to flash and then go solid one by one
  11. To verify a successful update, repeat step 1 to view your new Firmware Version under the "Help" tab.

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