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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Locating the MAC Address

This  article provides a guide on how to locate the MAC address for the WiFi  device. A MAC Address (Media Access Control Address) is a unique  identifier that can be assigned to a network.



  1. Connect your WiFi device to the computer via the PC port and access the Developer Mode Console (  Access Developer Mode/Older UI
  2. Once you are connected enter the default log in credentials for your device (Username - admin, Password - password)

    *Note- if these credentials do not work, try entering Username: admin followed by your Insights password.
  3. Navigate over to the "Connection Settings" tab, and the MAC address is displayed in the Ethernet/Wireless MAC field.

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