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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

Setting up a Custom Mail Server

This  article will guide users through the process of setting up a custom  mail server from specific mailing domains as certain default setups are  unavailable in the device. Setting up these custom SMTP's require users  to access the Developer Mode Console (10.99.99.1).

 

Custom SMTP

  1. After successfully entering into the Developer Mode Console,  navigate to the "Mail Settings" Tab. Once you are prompted for log in  information, enter "admin" as the username and "password" for the  password.
     
  2. In the SMTP Server drop down field, click and select "Use Custom SMTP Server".

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  3. You should now see the default screen for setting up your SMTP Server.

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GMail SMTP

Setting up a Gmail SMTP may be useful for customers who have special network permissions

  1. In the blank text field under "SMTP Server", users should enter in Gmail's SMTP server "smtp.gmail.com".
     
  2. In the "Username" field, enter in your gmail username (Only the information before the @gmail.com).
     
  3. Under the Username field, enter your Gmail password in the "Password" field.
     
  4. Choose either port 25 or 465 to use for the "Port Number" (Only select one).
     
  5. Type in your full gmail email address in the "Mail From Address" field.
     
  6. Enter the desired recipient for these emails into the "Send Daily Status Email To" field.

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  7. Take  a look at your Gmail account security settings and make sure that  "Access for less secure apps" is enabled from  https://www.google.com/settings/security/lesssecureapps.

     

Yahoo SMTP 

  1. In the blank text field under "SMTP Server", users should enter in Yahoo's SMTP server "smtp.mail.yahoo.com".
     
  2. In the "Username" field, enter in your Yahoo username (Only the information before the @yahoo.com).
     
  3. Under the Username field, enter your Yahoo password in the "Password" field.
     
  4. Choose either port 465 or 587 to use for the "Port Number" (Only select one).
     
  5. Type in your full Yahoo email address in the "Mail From Address" field.
     
  6. Enter the desired recipient for these emails into the "Send Daily Status Email To" field.

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Outlook/Hotmail SMTP 

  1. In the blank text field under "SMTP Server", users should enter in Outlook SMTP server "smtp.live.com".
     
  2. In the "Username" field, enter in your username (Only the information before the @hotmail.com/@outlook.com).
     
  3. Under the Username field, enter your password in the "Password" field.
     
  4. Choose either port 25 or 465 to use for the "Port Number" (Only select one).
     
  5. Type in your full email address in the "Mail From Address" field.
     
  6. Enter the desired recipient for these emails into the "Send Daily Status Email To" field.

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Exchange SMTP 

  1. In the blank text field under "SMTP Server", users should enter in your organizations Exchange server.
     
  2. For Exchange, we recommend trying to send the email without using a username or password.
     
  3. Choose port 25 to use for the "Port Number".
     
  4. Type in your full email address in the "Mail From Address" field.
     
  5. Enter the desired recipient for these emails into the "Send Daily Status Email To" field.

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