Incidents – The Incidents tab, which is accessible only to Pro Plan users, shows a log of all alerts.
Details – Certain details are recorded about each Incident:
1. Open – The device or sensor is currently in alarm. If the alert that generated the alarm has been deleted, the Incident will need to be closed manually.
2. Acknowledged – A user logged in and manually acknowledged the incident.
3. Resolved – The device or sensor has returned to normal; the incident self-corrected.
4. Closed – A user logged in and manually closed the incident.