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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

How to Pause and Un-Pause Accounts

*This feature is no longer available. You will need to contact support to pause and unpause.

This technote provides information on how to pause or un-pause a Sensor  Cloud account. Pausing an account will restrict service and place the  account on hold. You may pause or un-pause an account as long as there  are no outstanding payments.


  1. Log into your Sensor Cloud account.
  2. Navigate to and click on the My Account Tab.

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  3. Under "Plan & Billing Information", Click the Pause/Un-Pause Account Service & Billing.

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Note if you are unable to complete this process, please contact support. 

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