This website uses cookies that are essential to the operation of this site, to personalize content and allow us to analyze site performance. If you continue to use our website, you consent to the use of our cookies. Click OK to indicate your acceptance of our cookie policy, including advertising cookies, analytics cookies, and sharing of information with social media, advertising and analytics partners.

Learn more >

SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

GMail SMTP Troubleshooting

Users  need to verify that your settings match the settings specified here. If  your Email Alerts settings are correct (Step 1), you need to enable  Gmail’s access to less secure apps (Step 2).

 

Step 1. Check Your Email Alerts Settings

The following screenshot shows how your Email Alerts information should be configured.

 

 User-added image


Step 2. Enable Access for Less Secure Apps in Gmail

  1. To review your Gmail account security settings, go to https://www.google.com/settings/security/lesssecureapps
     
  2. In the Access for less secure apps area, click the Turn on radio button.

  User-added image

 

If that doesn't solve the issue, a firewall may be blocking traffic. Please contact us for more information.

 

Note:  Gmail has a limit of 500 emails that can be sent or received in 24  hours. If your amount exceeds this number, Google may flag your account  as a spammer and lock it.

Was this article helpful?

Contact Support