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SmartSense Support

Helpful product guides, videos, and downloads to assist with the installation and troubleshooting of your dashboard.

GMail SMTP Troubleshooting

Users  need to verify that your settings match the settings specified here. If  your Email Alerts settings are correct (Step 1), you need to enable  Gmail’s access to less secure apps (Step 2).


Step 1. Check Your Email Alerts Settings

The following screenshot shows how your Email Alerts information should be configured.


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Step 2. Enable Access for Less Secure Apps in Gmail

  1. To review your Gmail account security settings, go to
  2. In the Access for less secure apps area, click the Turn on radio button.

  User-added image


If that doesn't solve the issue, a firewall may be blocking traffic. Please contact us for more information.


Note:  Gmail has a limit of 500 emails that can be sent or received in 24  hours. If your amount exceeds this number, Google may flag your account  as a spammer and lock it.

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